Claudia Gemstones
Where Nature's Artistry Meets Elegance

Privacy Policy

Claudia Gemstones (claudiagems.com) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
We may collect and process the following types of information:

1.1. Personal Information:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information

1.2. Non-Personal Information:
- Browser type and version
- IP address
- Pages visited
- Time and date of visit
- Time spent on pages
- Other diagnostic data

2. How We Use Your Information
We use the collected information for various purposes:

2.1. To provide and maintain our service:
- Processing transactions
- Shipping products
- Providing customer support

2.2. To improve our website:
- Analyzing usage patterns
- Enhancing user experience

2.3. To communicate with you:
- Sending order confirmations and updates
- Responding to inquiries and customer service requests
- Sending promotional emails (you can opt out at any time)

2.4. To comply with legal obligations:
- Preventing fraud
- Complying with applicable laws and regulations

3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
3.1. Service Providers:
We may share your information with third-party service providers to perform certain services on our behalf, such as payment processing, order fulfillment, and shipping.

3.2. Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request correction of any inaccurate or incomplete information.
- Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.
- Opt-Out: You have the right to opt out of receiving promotional communications from us.

6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that collect information about your activity on our website. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us
If you have any questions about these terms and conditions, please contact us at:
Email: tina@claudiagems.com
Phone/WhatsApp: +65-8748-3005
Claudia International Pte. Ltd. 
Address: 60 Paya Lebar Road #09-43, Paya Lebar Square Singapore 409051